Frequently Asked Questions

We accept payments via PayPal, where you can use all major credit cards (Visa, Mastercard, American Express). So go ahead, take your pick! 🧦✨

Here are a couple of possible reasons: Your connection may have dropped during checkout. 🌐 Your card may have been rejected. 💳 Our top tip for a smooth checkout experience is to ensure your Internet connection is stable and strong before proceeding to pay. If you’re still having trouble placing an order after multiple attempts, please contact us with a screenshot of the error at standtallsocks@gmail.com, and we’ll sock (sort) it out for you! 🧦✨

Unfortunately, promo code can’t be applied to an order that’s already been made, and we can’t provide reimbursements if the code wasn’t applied. But don’t worry! You can save it for your next purchase with us, as long as you fulfill the terms and conditions of the promo. Think of it as a little something to look forward to next time! 🎉🧦✨

Thank you for your order! 🎉 You’ll receive a confirmation email faster than you can say “socktastic!” If it doesn’t show up in your inbox, check your spam. If not, just drop us an email at standtallsocks@gmail.com, and we’ll sock (sort) it out for you. 🧦✨

We are lightning-fast at packing and shipping your orders, so once it’s in the system, it’s on its way! 🚀 But don’t worry, if you need help, just shoot us an email at standtallsocks@gmail.com, and we’ll do our best to assist you. After all, we’re here to make your socks dreams come true! 🧦✨

Once you've placed and paid for your order, it's set in stone! But don't worry, we guarantee you'll love what you ordered. Think of it as a surprise gift to yourself - and who doesn't love surprises? 🎁✨

For our friends in Singapore, we offer domestic tracked delivery at a flat fee of S$2.80 per order, with free delivery for orders above S$90. Your socks will typically arrive within 4 to 7 working days. 🏠📦 For our international friends, we provide international tracked delivery at a flat fee of S$11.90 per order, and S$21.10 for orders above S$90. Your socks will typically arrive within 8 to 16 working days. 🌍✈️ No matter where you are, we’ve got you covered! 🧦✨

Yes, we ship to most countries around the globe! 🌍 Just enter your country, city, and address details during checkout, and we’ll take care of the rest. International shipping charges apply based on your order amount, and it typically takes about 8 to 16 working days for your socks to reach you. So get ready to rock those socks, no matter where you are! ✈️🧦✨

We are lightning-fast at packing and shipping your orders, so once it’s in the system, it’s on its way! 🚀 But don’t worry, if you need help, just shoot us an email at standtallsocks@gmail.com, and we’ll do our best to assist you. After all, we’re here to make your socks dreams come true! 🧦✨

We want you to love your socks, but we don’t accept returns, exchanges, or refunds unless it’s a mistake on our part. If something went wrong, please share your feedback with us at standtallsocks@gmail.com, and we’ll make sure to do better next time. After all, your happiness is our top priority! 🧦💌✨